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COVID-19 Client Information 

In light of the COVID-19 pandemic we are implementing strict policies to ensure our best effort in maintaining safety while delivering essential healthcare services. Protecting the health and wellbeing of our staff and clients is of the utmost importance to us. Thank you for your patience and cooperation during these unprecedented times.

We are asking clients to arrive at least 5 minutes early for your scheduled session and call the office (not just your therapist) when you are physically present at the agency. A staff member will either ask you to come in or wait a few minutes in your vehicle until they or your therapist can come out to escort you. If you are not able to wait in your vehicle please inform the staff member who answers the phone and they will find an alternate place indoors that they will guide you to.

As mandated by the Governor of New Mexico, we are asking all staff and clients to wear a face mask/covering when entering our agency. If you have concerns related to such please inform a staff member prior to coming in for your appointment.

Your therapist will share with you the added precautions that our agency is taking during this time.

When at our agency please observe 6 feet between yourself and other staff and clients whenever possible. Clients will not physically “sign in”. Office staff will check you in.

Reminder calls for client appointments will now include our staff asking screener questions: Do you have a temperature of 100.4o F or higher? Have you taken any fever reducing medication within the past 24 hours? Are you experiencing any coughing and/or shortness of breath? If any of these inquiries are answered in the affirmative then the client will be asked to stay home, engage in telehealth services, and consider being tested for COVID-19.

There will be a room made available for clients with technology set up for telehealth sessions if the client does not have access to such and their therapist is working remotely.

Extended Protections for High-Risk Populations 

We greatly value the health and safety of all of our staff and clients; however, we want to take even further precautions when it comes to individuals that belong to high-risk populations. For individuals who are considered high-risk and for those who request preventative measures beyond our already increased precautions the following is recommended:

  • Continue to engage in telehealth services to avoid all contact with our facility and staff.
  • Request that all doors be opened for you by a staff member when on site.
  • Ask to be scheduled at a day/time when our “traffic” is lightest.
  • Inform office staff and/or your therapist that you wish to wait in your car prior to your appointment even when there are few or no other individuals in the lobby.

If you feel you may have been exposed to, or have tested positive for COVID-19 and have been physically present at one of our agency sites please report such to the Executive and/or Clinical director at 575-523-2288. We will take measures to protect our staff and clients while maintaining your confidentiality.

Please follow up with your healthcare provider for medical advice. You can also call the New Mexico Coronavirus Hotline at 1-855-600-3453.

Additionally, if you have any questions or concerns about our newly implemented practices please consult with your therapist, front office staff, the Executive, or Clinical Director.

CURRENTLY ACCEPTING NEW CLIENTS

At Amistad, we believe in the power and importance of relationships. They provide the foundation for development, including our mental, physical, spiritual and emotional health. They are the building blocks of our families and societies. Relationship disruptions, past or present can cause anxiety, depression, self-doubt, confusion, anger and contribute to many other mental health issues, especially when the relationships were harmful or frightening. Our hope at Amistad is to walk alongside each client as we hear their story, help them make sense of their experiences, and empower them to learn new ways of being through new experiences.

Amistad clinicians are also highly trained in Infant and Early Childhood Mental Health. We are able to observe and evaluate the emotional, social and developmental needs of children Birth-5. We work closely with parents and caregivers to develop a plan to help young children learn and develop in safe, secure, nurturing relationships. We believe in the importance of strengthening parent-child bonds and provide psychoeducation, parenting classes and clinical interventions when appropriate.

“Our therapist was quite amazing, I would recommend her to anyone!  Front staff/reception is also very helpful and friendly!”

“Our therapist is an excellent counselor and my daughter lovers her!”

“Always helpful, friendly, and a feel good place.”

“We are so thankful for our therapist’s work!  He is an outstanding therapist and we have made great gains through this treatment.”

“I really appreciate the kindness and consideration of the staff.”

“I would not be where I am today without our therapist’s passion for her work and her concern for my well-being!  Thank you!”

“Our therapist has been wonderful.  She is caring and patient.  My child adores her.  We are lucky to have her in our lives.”

“Services are for my son.  His behavior has improved along with his attitude.  We are happy with our therapist’s services.”

“Our therapist is wonderful, without her hep we would be divorced.  I have recommended her to just about everyone I care about.  She is a wonderful, caring person.”

“Very pleased with services, cleanliness, and availability of counselor.”

“I adore our therapist and all of the staff at Amistad.  They are wonderful, caring, providers.”

“My children and I are very happy to have been referred to Amistad Family Services.”

“Without the help, kindness, patience, and consistency of our therapist…I can’t even imagine what today would be.  Thank you, much appreciation.”

“Our therapist has been very patient and compassionate with me and my kids!”